All sales are final. However, we are more than happy to exchange an item if there is something wrong with the order or if the product has a defect. Exchanges can only be done 7 days after delivery, please contact us within 7 days. For exchanges due to incorrect order, please contact us within 3 days of delivery. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused. All SPECIAL ORDER/PERSONALIZED items are final sale and will not be refunded once an order has been placed. If you have questions about personalizing a piece, please contact firstname.lastname@example.org BEFORE placing your order. We are not responsible for return shipping charges and the original shipping charges are non refundable.